Refund policy

RETURNS, REFUNDS & EXCHANGE POLICY

Last Updated: September 18, 2026

Returns, Refunds & Exchanges

AdLink sells both standard and customized products. Because customized products are manufactured or printed specifically according to customer requirements, different return rules apply.

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1. Standard Products

Eligible standard products may be considered for return or exchange where they are:

* Defective
* Incorrectly supplied
* Damaged before or during delivery

The customer must contact AdLink promptly after receiving the product.

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2. Customized / Printed Products

Customized, printed, branded, fabricated or made-to-order products are not eligible for return, exchange or refund simply because the customer changes their mind or no longer requires the product.

This includes products manufactured according to:

* Customer artwork
* Customer measurements
* Customer specifications
* Customer branding
* Customer-selected colors
* Customer-approved designs
* Custom printing
* Custom fabrication

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3. Cancellation of Customized Orders

Customized orders may be cancelled only before production has started.

Once production, printing, fabrication or customization has started, the order generally cannot be cancelled.

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4. Defective or Incorrect Products

If AdLink sends a product that is defective or materially different from what was ordered, please contact us.

We may request photographs, videos and other information to assess the issue.

Depending on the circumstances, AdLink may:

* Repair the product
* Replace the product
* Reproduce the affected item
* Provide another appropriate resolution

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5. Damage During Delivery

Where a product is damaged during delivery, customers should contact AdLink promptly and provide photographic/video evidence of:

* The product
* Packaging
* Shipping label
* Visible damage

We may coordinate with the relevant courier to investigate the claim.

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6. Customer Artwork Errors

AdLink is generally not responsible for errors contained in customer-supplied or customer-approved artwork, including:

* Spelling mistakes
* Incorrect phone numbers
* Incorrect addresses
* Incorrect logos
* Incorrect colors
* Incorrect dimensions
* Incorrect images
* Other customer-approved specifications

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7. Refund Processing

Where a refund is approved, the refund method and processing time may depend on the original payment method and relevant payment provider.

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8. Contact

For return, refund or exchange requests:

Email: info@adlink.com.pk
Phone: +92 321 8816638

Please include your order number and relevant photographs/videos where applicable.